Account and Billing
Articles in this collection
- Paid but Account not upgraded
Your account might not be upgraded due to factors like your bank not verifying the transaction or requiring additional verification steps. To resolve this, you can follow this link https://www.archsynth.com/support/notupgraded and request a quick...
- View Invoices
To view your invoices, please log in to ArchSynth on your desktop. After logging in, go to the dashboard, then click on your profile icon in the top right corner of the screen. Select "Billing" from the dropdown menu to access our billing portal,...
- Cancel subscription
To cancel your subscription, please log in to Archsynth on your desktop. Once logged in, go to your dashboard click on your profile icon in the top right corner of the screen. Then, select "Billing" from the dropdown menu. This will take you to our...
- Change password
You can request a password change by going to this link archsynth.com/auth/forgotpassword
- Change payment method
To change your payment method, please log in to ArchSynth on your PC. After logging in, go to the dashboard, then click on your profile icon in the top right corner of the screen. Select "Billing" from the dropdown menu to access our billing portal,...
- Didn’t receive Billing portal link
Please ensure you're using the correct email address. The email you enter should be the one used during checkout, not the one associated with your Archsynth account. If you're unsure of your billing email, you can visit https://ww...
- Refund
If you're not satisfied with your purchase, you may request a refund within 7 days of purchase, provided you have used fewer than 20 renders. To request a refund, email Team@Archsynth.com with the subject line: "Refund Request"Please use this exact...